REFUND POLICY
Refund & Returns Policy
We aim to process every order accurately, but if an issue occurs, we’re here to help.
Returns are accepted within 14 days of purchase (online or in-store). Items must be unused, sealed, and in their original packaging.
For hygiene reasons, certain products are not eligible for return or refund.
Refunds
Once your return is received and inspected, we will email you to confirm receipt and inform you of the refund decision.
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Approved refunds will be issued to the original payment method within the standard processing timeframe.
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If a refund is declined, we will explain the reason and advise on next steps.
If your refund has not appeared:
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Check your bank account
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Contact your card provider (processing times may vary)
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Contact your bank for any delays
If the issue remains, email us at info@alaurum.com.
Exchanges
Exchanges are only available for items that arrive damaged or defective.
To request an exchange for the same item, contact us at info@alaurum.com, and we’ll guide you through the process.
Delivery & Returns
Please contact us before returning any item for instructions.
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Return shipping costs are your responsibility and non-refundable
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If a refund is issued, return shipping costs will be deducted from the refund
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Delivery times for exchanged items may vary by location
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For items over £50, we recommend a trackable shipping service or shipping insurance, as we cannot guarantee receipt of returned items
Sale Items
Refunds are only available on full-price items.
Items purchased during sales or promotions are non-refundable.