FAQ

Please contact us via email Info@alaurum.com and include clear proof of the damage (photos/videos). Our team will review your request and assist you in the best possible way.

Please ship the item back to the address provided by our support team. Ensure the product is unused, sealed, and in its original packaging. Once received and inspected, we will process your refund within 5 working days.

Only products that are sealed and in their original condition are eligible for return. For hygiene and safety reasons, we are unable to accept returns on opened or used items.